We deliver world-class, strategy-driven experience and design.
Digital Experience
As technology continues to evolve, so do customers’ digital experience expectations. A broader view of the digital customer experience is at the core of staying distinct and relevant in an increasingly competitive market. Bristlecone’s CX/UX experts can help you create a digital experience that is effective, efficient, desirable and scalable.
Challenges We Address
Organizations struggling to deliver experiences that transform customer relationships are likely to be hindered by a combination of challenges, such as:
1
Rising Consumer Expectations
2
Inflexible and Outdated Systems
3
Solution-Centric Mindsets
4
Inconsistency Between Products
5
Organizational Silos
What We Offer
We combine digital experience strategy, user experience design expertise, and the engineering talent to deliver at scale – and help our customers create breakthrough products.
Modernize Products
We evaluate and redefine user experience journeys by optimizing interactions and making them more efficient.
Our multidisciplinary team assesses the current customer or employee journey, analyzes in-market data and user feedback, defines new engagement models, and designs and enhances user-centric digital experiences that add strategic value and drive connection and loyalty.
Create New Products
We design, build and launch digital products that make a positive impact for our customers.
Our experts help customers shape the vision and design and build their products and services across mobile, web and connected devices. From exploring the needs of their customers and defining the business goals to designing experiences that are intuitive and effective, we create breakthrough solutions that generate measurable value and unlock new revenue opportunities for our customers.
Harmonize UX Across Multiple Products
We harmonize the customer experience across products, platforms and devices, building reusable design systems and helping to scale products.
You may have seen products that have several kinds of buttons that look different, with mismatched colors and styles across pages. That’s what happens when a UX isn’t harmonized across multiple products and platforms. We standardize interfaces and build a scalable design, with reusable components, to strengthen the brand perception, decrease the cost of product maintenance and scaling, and provide a cohesive and predictable user experience.
Audit Usability and Accessibility
We review UX for ease of usability, benchmark it against UX principles, and recommend improvement areas. We also audit and adapt products to accessibility standards.
Our expert evaluation offering is a great way to check if your product interface meets standards and provides for ease of usability and accessibility. These UX audits are typically conducted by one or two of our experts.
Insights & Resources
Explore these resources to learn more about our Digital Experience services.
White Papers
Conversational UX – The Future of Enterprise Engagement
Conversational UX is shaping the future of enterprise engagement, powered by AI advancements that enable more natural and intuitive user experiences.
White Papers
Impact of Neural User Interfaces (NUIs) on UI/UX Design
NUIs help devices understand what people want and tell them to do more naturally. Discover what they are, the various types and why they’re important.
White Papers
Leveraging the Power of Intelligent Process Automation
Intelligent automation offsets high labor costs, improves efficiency and accuracy, and increases resilience to deliver an enhanced customer experience.
White Papers
Self-Paced Learning
Explore how self-paced learning has revolutionized student engagement and learn how to implement a solution that delivers a personalized experience and fosters a lifelong love of learning.
White Papers
Elevating Consumer Durables Experiences: Top UI/UX Trends
As technology continues to evolve, UI/UX design trends play a crucial role in capturing the attention of discerning consumers and fostering brand loyalty.
Blog
Designing for a Sustainable Future
If the design is human-centered, created based on the actual customer journey, the object, product or service will be used. If not, it’ll go straight to the trash.
